From artwork submission to final delivery — here’s everything you need to know about working with Silkworm on your custom order.
Getting started is easy
Send us your artwork files through our contact form or email. We accept a wide variety of file formats to make the process as smooth as possible for you.
Pro Tip
Vector files (AI, EPS, PDF) give us the most flexibility and produce the sharpest results. If you only have a raster file, our design team can recreate it as a vector.
Our team gets to work
Our in-house design team reviews your artwork and prepares it for production. We’ll contact you if we need anything and send a digital proof for your approval before we print a single item.
Pro Tip
We’ll flag any issues with your artwork before production — like low resolution, color mismatches, or font problems — saving you time and money.
Your sign-off matters
Pro Tip
Take your time reviewing the proof. We’d rather get it right than rush into production. Most proofs are approved within 1-2 business days.
We bring it to life
Pro Tip
Standard turnaround is 7-10 business days after proof approval. Rush orders are available — just let us know your deadline when ordering.
Enjoy your custom gear
Pro Tip
No problem! Our in-house graphic design team can create one for you. Just describe what you’re looking for and we’ll get to work.
Standard turnaround is 7-10 business days after proof approval. Rush orders are available for an additional fee.
Yes! We can provide a pre-production sample for larger orders. Ask your account rep for details.
We stand behind every order. If something isn’t right, contact us immediately and we’ll make it right.
Our team is ready to help. Send us your files and we’ll take it from there.